Privacy Policy - Agnas

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Updated: December 2024

Our Commitment to Your Privacy

At Agnas, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains our practices clearly and transparently.

Information We Collect

We collect information to provide you with the best possible shopping experience and personalized service.

Personal Information

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (securely processed)
  • Demographics and preferences from surveys

Automatically Collected

  • IP address and device information
  • Browser type and version
  • Pages visited and interaction patterns
  • Cookies and tracking technologies

Third-Party Information

  • Social media interactions
  • Analytics provider data
  • Advertising partner insights
  • Public information when you mention us

How We Use Your Information

Your information helps us deliver exceptional service and continuously improve your experience with Agnas.

Order Processing and Service Provision

  • Fulfill your orders and provide customer support
  • Process payments securely and prevent fraud
  • Communicate order status and important updates
  • Handle returns, exchanges, and warranty claims

Improvement and Personalization

  • Enhance our website functionality and user experience
  • Personalize product recommendations and communications
  • Conduct research on customer needs and preferences
  • Develop new products and services

Marketing and Communication

  • Send promotional materials and newsletters (with your consent)
  • Inform you about special offers and new product launches
  • Manage rewards programs and contests
  • Provide customer service and support

Information Sharing and Disclosure

We respect your privacy and only share information when necessary to provide our services or as required by law.

We may share your information with:

  1. Service Providers: Trusted third-party vendors who assist us (payment processors, shipping partners, customer service providers)
  2. Business Partners: Companies we collaborate with for promotions, joint offerings, or integrated services
  3. Legal Requirements: When required by law, regulatory bodies, or to protect our legal rights and interests

Important: We do not sell your personal information to third parties. Your data is never sold for profit or marketing purposes outside of our direct business operations.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Our Security Measures Include:

  • Encryption of sensitive data during transmission and storage
  • Regular security assessments and vulnerability testing
  • Restricted access to personal information on a need-to-know basis
  • Employee training on privacy practices and data handling
  • Secure payment processing through certified partners
  • Regular monitoring for suspicious activities

Important Notice: While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Your Rights and Choices

You have complete control over your personal information. Exercise your rights easily through our customer support.

Access

Review personal information we hold about you

Correction

Request correction of inaccurate information

Opt-Out

Unsubscribe from marketing communications

Deletion

Request deletion of your data (subject to legal requirements)

To exercise these rights, contact us at support@wearagnas.com

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Revised" date at the top of this policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. For significant changes, we will provide additional notice through email or prominent website announcements.

Questions about this policy? Contact us at support@wearagnas.com