Returns & Refund - Agnas

Returns & Refund

We're committed to your satisfaction. Learn about our hassle-free return and exchange process.

Last Updated: December 2024

Our Promise to You

At Agnas, we take pride in our craftsmanship and strive to deliver products that meet the highest standards of quality and comfort. We understand that sometimes products may not meet your expectations, and we're committed to providing a seamless return and exchange experience.

Eligibility Criteria

We want to make sure you're completely satisfied with your purchase. Here are the conditions for returns and exchanges:

Wrong Product Received

If you receive an incorrect product, size, color, or a defective item, you are eligible for a free exchange or full refund, at your discretion.

Change of Mind

If your order is correct but you wish to return or exchange it, a reverse shipping fee of ₹100 will apply. This fee will be:

  • Deducted from your refund amount, or
  • Paid by you before we ship the replacement product

Return Timeline

We've designed our timeline to be fair and reasonable while ensuring quality control.

Request Window: All return or exchange requests must be initiated within 7 days of delivery.
Processing Time: The complete return process (including quality check and approval) typically takes 7-10 working days after we receive your returned item.

Please note: This timeline may be extended during weekends, festivals, national holidays, or courier strikes.

Return Process

Follow these simple steps to initiate your return or exchange:

Submit Your Request

Email your return or exchange request to returns@wearagnas.com with your order number, reason for return/exchange, and 4-5 clear images of the product (including soles, sides, tags, and top view).

Image Requirements

Clear photographs from multiple angles are mandatory for processing any return or exchange request. Insufficient or unclear images may result in rejection of your request.

Request Evaluation

Our quality control team will review your request and images to determine eligibility for return or exchange.

Confirmation & Pickup

If approved, we'll arrange for pickup of the item from your registered address.

Final Inspection

Once we receive the returned product, our team will conduct a final quality check.

Resolution

Based on the inspection results, we'll process your refund or ship your replacement product.

For return requests, email us at returns@wearagnas.com

Important Notes

Please keep these important points in mind when processing your return or exchange:

  • You will receive status updates via email and SMS using the contact details provided with your order
  • Return or exchange requests that have been rejected will not be reconsidered through any channel, including Instagram DMs, support calls, or email follow-ups
  • Products returned must be unworn, in their original condition with all tags attached, and in their original packaging
  • Customized or personalized products are not eligible for return or exchange unless they're defective

Quality Assurance: All returned products undergo thorough inspection to ensure they meet our quality standards before processing refunds or exchanges.